At A1 Beauty Hub, customer satisfaction is at the heart of everything we do. We are committed to delivering the highest quality beauty, skincare, and cosmetic products to enhance your self-care experience. While we aim for perfection in every order, we understand that sometimes things may not go as expected. Our Refund Policy ensures transparency and fairness for all our valued customers.
We kindly ask you to read this policy carefully before making a purchase. By placing an order on our website, you agree to the terms stated below.
Due to the personal and hygienic nature of beauty and skincare products, we are unable to accept returns or exchanges for items that have been opened, used, or unsealed. This policy is in place to ensure the safety and hygiene of our customers.
However, if you receive a damaged, defective, or incorrect product, we’re here to make it right. Please contact us within 48 hours of receiving your order by emailing with your order number and clear pictures or videos of the item in question. Our team will assess the issue and offer a replacement or refund where applicable.
Once your return is received and inspected, we’ll notify you via email regarding the approval or rejection of your refund. Approved refunds will be processed within 5–10 business days to your original payment method. Please note that shipping and handling charges are non-refundable, and customers are responsible for return shipping costs unless the return is due to our error.
We recommend using a trackable courier service when sending back any items to ensure they reach us safely. A1 Beauty Hub will not be responsible for lost or undelivered return packages.
You may cancel your order before it has been shipped. Once the order has been dispatched from our warehouse, we will not be able to cancel it. If you wish to cancel, please contact our customer service team immediately at with your order details.
If your order arrives with missing or damaged items, please contact us right away. Provide your order ID and photo/video proof so that we can investigate and resolve the issue promptly. We take such matters seriously and will either resend the missing items or issue a refund as appropriate.
At A1 Beauty Hub, we pride ourselves on offering trusted beauty and skincare solutions. Every product is checked and packed with care before leaving our facility. We are always available to address your concerns and ensure that you have a pleasant experience with our brand.
For any further assistance regarding returns, exchanges, or refunds, feel free to reach out to us at: 📍 A1 Beauty Hub,
Thank you for choosing A1 Beauty Hub. Your trust and satisfaction mean the world to us!
